Store Team Lead — Sales & Customer Service

T-MOBILE USA, Inc.; Saint Robert (MO); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock purchase plan

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is hiring for a role that supports store leadership to guide the retail team in delivering customer-focused service and sales outcomes.

The position emphasizes coaching, training, and operational management to meet targets and ensure strong customer experiences. Responsibilities include leading the team, mentoring staff on product knowledge, managing store procedures, and maintaining store standards.

Qualifications

• Communication (Required)
• Leadership (Required)
• Store Operations (Required)

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a role that supports store leadership to guide the retail team in delivering customer-focused service and sales outcomes.

The position emphasizes coaching, training, and operational management to meet targets and ensure strong customer experiences. Responsibilities include leading the team, mentoring staff on product knowledge, managing store procedures, and maintaining store standards.