Retail Team Lead – Sales & Service Coach

T-Mobile US Inc.; Gilbert (PA); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family benefits

Job summary

T-Mobile USA, Inc. is seeking a store leader to guide the retail team in delivering customer-focused service and achieving sales outcomes. The role emphasizes coaching, training, and operational management to maintain store standards and drive performance.

You will lead a team to meet customer needs, expand product knowledge, and ensure adherence to procedures. Success is measured by sales targets, customer satisfaction, and efficiency across store operations.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service and/or sales in a retail environment preferred.
• Ability to lead and coach a team to meet sales and service goals.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Change Agility

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a store leader to guide the retail team in delivering customer-focused service and achieving sales outcomes. The role emphasizes coaching, training, and operational management to maintain store standards and drive performance.

You will lead a team to meet customer needs, expand product knowledge, and ensure adherence to procedures. Success is measured by sales targets, customer satisfaction, and efficiency across store operations.