Retail Team Lead: Drive Sales & Customer Experience

T-Mobile US Inc.; Buffalo (NY); Presencial; USD 58.000 - 101.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision insurance

401(k) with match

Employee stock grants and stock plan

Paid time off and holidays

Descripción de la vacante

T-Mobile USA, Inc. is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales results. You will coach, train, and manage operations to meet customer needs while maintaining store standards and product knowledge.

Success is measured by sales targets, customer satisfaction, and efficient store operations. Regular incentives and comprehensive benefits support growth and stability.

Formación

• High School Diploma or GED is required.
• At least 1 year in customer service or sales within retail is preferred.

Responsabilidades

• Lead and develop retail team to achieve sales targets and customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to boost performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and store environment standards.

Conocimientos

Leadership

Coaching

Customer Service

Sales

Team Coaching

Communication

Product Knowledge

Sales Performance Coaching

Talent Development

Coaching Conversations

Customer Engagement

Change Agility

Educación

High School Diploma/GED

1 year customer service or sales experience

Descripción del empleo

T-Mobile USA, Inc. is seeking a store leadership role to guide the retail team in delivering customer-focused service and sales results. You will coach, train, and manage operations to meet customer needs while maintaining store standards and product knowledge.

Success is measured by sales targets, customer satisfaction, and efficient store operations. Regular incentives and comprehensive benefits support growth and stability.