Retail Team Lead & Sales Coach

T-MOBILE USA, Inc.; Quincy (IL); On-site; USD 43,200 - 100,900; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Job summary

T-Mobile USA, Inc. is seeking a motivated leader to guide a retail team in delivering exceptional customer service and achieving sales targets. This role entails coaching, training, and overseeing store operations to ensure consistency with company standards.

The position emphasizes product knowledge, customer engagement, and proactive leadership to drive performance and customer satisfaction within a dynamic retail environment.

Qualifications

• High school diploma or GED is required.
• Retail customer service or sales experience preferred.
• Strong coaching and leadership capabilities.

Responsibilities

• Lead and develop retail team to meet sales targets and service standards.
• Coach and train staff on product knowledge and store procedures.
• Manage store operations including merchandising and plan‑o‑gram compliance.
• Monitor expenses, discounts, and credits to support financial goals.
• Oversee customer wait times through effective team coordination.
• Stay current on products, services, and leadership practices.

Skills

Coaching

Leadership

Customer Service

Sales

Product Knowledge

Communication

Team Coaching

Change Agility

Change Management Coaching

Customer Engagement

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a motivated leader to guide a retail team in delivering exceptional customer service and achieving sales targets. This role entails coaching, training, and overseeing store operations to ensure consistency with company standards.

The position emphasizes product knowledge, customer engagement, and proactive leadership to drive performance and customer satisfaction within a dynamic retail environment.