Retail Team Lead & Customer Experience Coach

T-Mobile US Inc.; Seekonk (MA); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Money coaches and wealth-building

Discounts on mobile service and home/2

Job summary

T-Mobile USA, Inc. is seeking a store leadership-support role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to meet targets and maintain standards, driving customer satisfaction and store performance.

The role emphasizes merchandising, product knowledge, and leadership practices to empower the team and contribute to the store's financial success. Equal opportunity employer.

Qualifications

• Minimum high school diploma or GED required.
• Strong customer service and sales experience in retail preferred.
• Proven leadership and coaching abilities to develop a retail team.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures.
• Manage store operations including visual merchandising and plan-o-gram compliance.
• Monitor expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and ensure needs are met through team coordination.
• Stay current on products and leadership practices to serve as a resource.

Skills

Customer Service

Sales

Coaching

Leadership

Communication

Product Knowledge

Change Agility

Change Management Coaching

Team Coaching

Talent Development

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leadership-support role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to meet targets and maintain standards, driving customer satisfaction and store performance.

The role emphasizes merchandising, product knowledge, and leadership practices to empower the team and contribute to the store's financial success. Equal opportunity employer.