Retail Store Team Lead & Coach

T-Mobile US Inc.; Paris (ME); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan with company match

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a capable retail leader to guide the store team in delivering outstanding customer service and achieving sales goals. You will coach staff, optimize store operations, and ensure product knowledge is strong across the team.

Your role drives customer experience and contributes to the store’s financial success, with a focus on leadership, coaching, and effective team management.

Qualifications

• Store leadership experience or potential in coaching teams.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Coaching

Communication

Customer Service

Sales

Team Development

Change Agility

Product Knowledge

Engaging People

Performance Monitoring

Sales Performance Coaching

Talent Development

Education

High School Diploma/GED

Retail experience (Preferred)

Job description

T-Mobile USA, Inc. is seeking a capable retail leader to guide the store team in delivering outstanding customer service and achieving sales goals. You will coach staff, optimize store operations, and ensure product knowledge is strong across the team.

Your role drives customer experience and contributes to the store’s financial success, with a focus on leadership, coaching, and effective team management.