Retail Team Lead - Customer Experience & Coaching

T-Mobile US Inc.; Seekonk (MA); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Store Leader to guide the retail team in delivering outstanding customer-focused service and achieving sales outcomes.

You will coach, train, and manage daily operations to maintain store standards, expand product knowledge, and ensure adherence to retail procedures that drive performance. Success is measured by sales targets, customer satisfaction, and operational efficiency.

Qualifications

• High School Diploma or GED is required.
• 1 year customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to boost performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store standards.
• Monitor and control store expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.

Skills

Leadership

Coaching

Customer Service

Sales

Product Knowledge

Team Coaching

Communication

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store Leader to guide the retail team in delivering outstanding customer-focused service and achieving sales outcomes.

You will coach, train, and manage daily operations to maintain store standards, expand product knowledge, and ensure adherence to retail procedures that drive performance. Success is measured by sales targets, customer satisfaction, and operational efficiency.