Retail Team Leader & Sales Coach

T-MOBILE USA, Inc.; Lowell (MA); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

401(k)

Stock grants

Paid time off

Holidays

Employee discounts

Tuition assistance

Transit programs

Job summary

T-Mobile USA, Inc. is hiring to support store leadership and develop a retail team focused on customer service and sales outcomes. You will coach, train, and manage operations to meet customer needs while upholding store standards and product knowledge.

The role emphasizes driving sales targets, customer satisfaction, and efficient store operations. Benefits include annual stock grants, employee stock purchase plan, 401(k), generous paid time off, and a comprehensive Total Rewards package.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Coaching

Leadership

Communication

Customer Engagement

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Change Agility

Change Management Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring to support store leadership and develop a retail team focused on customer service and sales outcomes. You will coach, train, and manage operations to meet customer needs while upholding store standards and product knowledge.

The role emphasizes driving sales targets, customer satisfaction, and efficient store operations. Benefits include annual stock grants, employee stock purchase plan, 401(k), generous paid time off, and a comprehensive Total Rewards package.