Retail Team Lead: Customer Experience & Store Ops

Rack Room Shoes; Greeneville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes in Greeneville, TN seeks a Team Lead to supervise daily store operations and ensure compliance with company policies. You will lead, train, and support staff, ensuring a high level of customer service and sales performance.

Responsibilities include inventory, POS accuracy, merchandising, payroll, scheduling, and loss prevention. This role may be full or part-time and involves direct collaboration with Store Management.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide service training and leadership to staff.
• Manage POS transactions in line with policy and procedures.
• Oversee inventory control, shipping/receiving and price management.
• Maintain merchandising standards and visual presentation.
• Oversee payroll, scheduling and time/attendance.
• Train and develop direct reports.
• Support loss prevention and asset protection.
• Assist in day-to-day store operations and performance.

Skills

Verbal communication

Written communication

Leadership

Organizational skills

Job description

Rack Room Shoes in Greeneville, TN seeks a Team Lead to supervise daily store operations and ensure compliance with company policies. You will lead, train, and support staff, ensuring a high level of customer service and sales performance.

Responsibilities include inventory, POS accuracy, merchandising, payroll, scheduling, and loss prevention. This role may be full or part-time and involves direct collaboration with Store Management.