Store Team Lead — Elevate Customer Experience & Ops

Rack Room Shoes; Johnson City (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

Rack Room Shoes in Johnson City, TN seeks a Team Lead to supervise day-to-day store operations, ensuring policy compliance and delivering an excellent customer shopping experience. You will guide staff under Store Manager and Assistant Manager, stepping in when they are away to meet sales, service and operational goals.

The role may be full- or part-time management, with focus on people leadership, loss prevention, merchandising, and scheduling.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations and ensure compliance with company policies.
• Provide service training and leadership to staff, and support the Store Manager and Assistant Store Manager.
• Handle POS transactions, sales, discounts, refunds, and loyalty processes per policy.
• Oversee inventory control, pricing, stock integrity and physical inventories.
• Maintain merchandising standards, signage, and floor presentation.
• Assist with scheduling, payroll budgeting, and time & attendance.

Skills

Leadership

Communication

Organizational skills

Job description

Rack Room Shoes in Johnson City, TN seeks a Team Lead to supervise day-to-day store operations, ensuring policy compliance and delivering an excellent customer shopping experience. You will guide staff under Store Manager and Assistant Manager, stepping in when they are away to meet sales, service and operational goals.

The role may be full- or part-time management, with focus on people leadership, loss prevention, merchandising, and scheduling.