Store Team Lead - Customer Experience & Operations

Rack Room Shoes; Murfreesboro (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

Rack Room Shoes in Murfreesboro, TN is seeking a Team Lead to supervise daily store operations and assist the Store Manager and Assistant Store Manager in driving sales and service excellence. You will guide staff, ensure policy adherence, and take charge in their absence.

The role emphasizes leadership, training, customer experience, and efficient store management. It may be full-time or part-time, with responsibilities across cash handling, inventory, scheduling, and loss prevention.

Qualifications

• Approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational abilities.

Responsibilities

• Supervise and manage day-to-day store operations.
• Provide leadership, guidance and training to staff.
• Handle POS transactions, sales, discounts and refunds.
• Oversee inventory control, shipping/receiving and pricing.
• Merchandise on the sales floor and manage visual presentation.
• Assist with scheduling, payroll, and attendance oversight.
• Train staff and uphold loss prevention policies.
• Aim for excellent customer service and satisfaction.

Skills

Background check approved

Verbal & written communication

Managerial and organizational

Job description

Rack Room Shoes in Murfreesboro, TN is seeking a Team Lead to supervise daily store operations and assist the Store Manager and Assistant Store Manager in driving sales and service excellence. You will guide staff, ensure policy adherence, and take charge in their absence.

The role emphasizes leadership, training, customer experience, and efficient store management. It may be full-time or part-time, with responsibilities across cash handling, inventory, scheduling, and loss prevention.