Retail Team Lead: Drive Customer Experience & Operations

Rack Room Shoes; Nashville (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Rack Room Shoes in Nashville, TN is seeking a Team Lead to supervise daily store operations and guide staff under direction from management. The role emphasizes leadership, customer experience, and adherence to company policies to meet sales and service objectives.

You will oversee training, scheduling, merchandising, and loss prevention, stepping in for Store and Assistant Store Manager as needed. A full- or part-time management track may apply, offering growth and exposure in retail operations.

Qualifications

• Background check approved.
• Strong communication skills (verbal and written).
• Proven leadership and organizational abilities.

Responsibilities

• Supervise day-to-day store operations and enforce company policies.
• Provide leadership and training to store staff.
• Ensure 100% compliance with policies and procedures.
• Handle customer issues with urgency while upholding service standards.
• Oversee cash handling, inventory, merchandising, and loss prevention.

Skills

Verbal and written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes in Nashville, TN is seeking a Team Lead to supervise daily store operations and guide staff under direction from management. The role emphasizes leadership, customer experience, and adherence to company policies to meet sales and service objectives.

You will oversee training, scheduling, merchandising, and loss prevention, stepping in for Store and Assistant Store Manager as needed. A full- or part-time management track may apply, offering growth and exposure in retail operations.