Retail Team Lead: Customer Experience & Store Operations

Rack Room Shoes; Hendersonville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes in Hendersonville, TN seeks a Team Lead to supervise daily store operations and uphold company policies. You will guide staff, ensure a safe environment, and drive sales and customer service excellence through leadership and training.

This role may be full- or part-time and involves oversight of POS, inventory, merchandising, payroll, and loss prevention. The Team Lead reports to Store Management and collaborates with district personnel to meet store objectives and service

Qualifications

• An approved background check is required.
• Strong verbal and written communication skills.
• Managerial and organizational abilities.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience and service standards.
• Oversee POS transactions, discounts, refunds and loyalty processing.
• Manage inventory controls including shipping, receiving, pricing and stock integrity.
• Lead merchandising, visual presentation and store upkeep per company standards.
• Oversee payroll-related tasks: scheduling and attendance within budget.
• Train and develop direct reports and reinforce customer service excellence.
• Support loss prevention and protect company assets.
• Develop understanding of day-to-day store operations.

Skills

Effective communication

Leadership

Organizational skills

Customer service

Team supervision

Scheduling

Loss prevention

Job description

Rack Room Shoes in Hendersonville, TN seeks a Team Lead to supervise daily store operations and uphold company policies. You will guide staff, ensure a safe environment, and drive sales and customer service excellence through leadership and training.

This role may be full- or part-time and involves oversight of POS, inventory, merchandising, payroll, and loss prevention. The Team Lead reports to Store Management and collaborates with district personnel to meet store objectives and service