Store Team Lead & Operations Coach

Rack Room Shoes; Collierville (TN); On-site; USD 34,000 - 46,000; Full time

Job summary

Rack Room Shoes in Collierville, TN seeks a Team Lead to supervise day-to-day store operations, ensuring 100% policy compliance and exemplary service. You will assist the Store Manager and train staff, stepping in during their absence to maintain sales, service, and operational objectives.

The role requires leadership, adherence to procedures, and the ability to drive a positive customer experience across all store functions.

Qualifications

• Background check approved.
• Strong verbal and written communication skills.
• Proven managerial and organizational abilities.

Responsibilities

• Oversee day-to-day store operations and safety.
• Provide leadership and training to staff.
• Assist Store Manager and Assistant Manager as needed.
• Ensure policy compliance and customer satisfaction.
• Handle POS transactions, opening/closing procedures.
• Support merchandising, inventory, scheduling and payroll.
• Apply loss prevention practices and store standards.

Skills

Effective verbal and written comms

Managerial and organizational skills

Background check

Job description

Rack Room Shoes in Collierville, TN seeks a Team Lead to supervise day-to-day store operations, ensuring 100% policy compliance and exemplary service. You will assist the Store Manager and train staff, stepping in during their absence to maintain sales, service, and operational objectives.

The role requires leadership, adherence to procedures, and the ability to drive a positive customer experience across all store functions.