Retail Team Lead — Elevate Customer Experience & Ops

Rack Room Shoes; Mount Juliet (TN); On-site; USD 45,000 - 52,000; Full time

Job summary

Rack Room Shoes in Mount Juliet, TN is seeking a Team Lead to supervise day-to-day store operations and ensure 100% policy compliance. You will provide leadership, training, and guidance to the staff under the Store Manager and Assistant Manager, stepping in during absences.

You will strive to meet sales, service, and operational goals, oversee POS transactions, inventory control, merchandising, payroll, and staff development, while maintaining a safe and excellent customer experience.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Background check approved as part of hiring requirements.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience; lead staff and train under Store Manager and Assistant Store Manager.
• Process all POS transactions in line with policy and procedures.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes in Mount Juliet, TN is seeking a Team Lead to supervise day-to-day store operations and ensure 100% policy compliance. You will provide leadership, training, and guidance to the staff under the Store Manager and Assistant Manager, stepping in during absences.

You will strive to meet sales, service, and operational goals, oversee POS transactions, inventory control, merchandising, payroll, and staff development, while maintaining a safe and excellent customer experience.