Retail Team Lead: Elevate Customer Experience & Operations

Rack Room Shoes; Greeneville (TN); On-site; USD 27,000 - 36,000; Full time

Job summary

Rack Room Shoes in Greeneville, TN seeks a Team Lead to supervise daily store operations and uphold company policies. You will provide leadership, training, and guidance to staff under supervision of the Store Manager and Assistant Store Manager, stepping in as needed.

You will help create an exceptional customer experience, manage POS transactions, inventory, merchandising, payroll-related tasks, and loss prevention, while developing direct reports and maintaining service standards across the

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience and service standards.
• Handle POS transactions, sales, discounts, refunds, loyalty, and opening/closing procedures.
• Inventory control including shipping/receiving, price changes, markdowns, singles, damaged merchandise, and physical inventory.
• Merchandising and visual presentation to company standards.
• Payroll control: scheduling and payroll budget compliance.
• Training and development of direct reports while reinforcing service standards.
• Loss prevention and protection of company assets.
• Work towards a complete understanding of managing day-to-day operations.

Skills

Effective verbal and written comms

Managerial and organizational skills

Job description

Rack Room Shoes in Greeneville, TN seeks a Team Lead to supervise daily store operations and uphold company policies. You will provide leadership, training, and guidance to staff under supervision of the Store Manager and Assistant Store Manager, stepping in as needed.

You will help create an exceptional customer experience, manage POS transactions, inventory, merchandising, payroll-related tasks, and loss prevention, while developing direct reports and maintaining service standards across the