Store Team Lead - Ops, Training & Customer Excellence

Rack Room Shoes; Sacramento (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and uphold company policies. You will provide guidance and training to staff, ensure a superior customer experience, and assist with POS transactions, inventory, merchandising, scheduling, and loss prevention.

The role supports leadership goals and may be full- or part-time, with emphasis on maintaining high service standards and operational efficiency.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Supervise day-to-day store operations and ensure compliance with company policies
• Lead and train store staff under direction from Store Manager/Asst. Store Manager
• Provide excellent customer service and resolve issues with urgency
• Oversee POS transactions, discounts, refunds, and loyalty processes
• Manage inventory control, pricing changes, markdowns and physical inventories
• Maintain merchandising standards and visual presentation on the sales floor
• Assist with scheduling and payroll budgeting to control labor costs
• Support loss prevention and safeguard company assets
• Contribute to day-to-day operations and staff development

Skills

Leadership

Communication

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and uphold company policies. You will provide guidance and training to staff, ensure a superior customer experience, and assist with POS transactions, inventory, merchandising, scheduling, and loss prevention.

The role supports leadership goals and may be full- or part-time, with emphasis on maintaining high service standards and operational efficiency.