Store Team Lead - Operations & Service Excellence

Rack Room Shoes; Stone Mountain (GA); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure 100% compliance with company policies. You will provide leadership, training and guidance to staff under the Store Manager and Assistant Store Manager, stepping in during their absence to maintain operations.

You will drive excellent customer experiences, handle POS duties, manage inventory, merchandising, scheduling, payroll, and staff development while focusing on loss prevention and achievement of sales

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Supervise and manage day-to-day store operations; ensure 100% policy compliance.
• Provide leadership, training and guidance to store staff.
• Handle POS transactions, including sales, discounts, refunds, loyalty, and opening/closing procedures.
• Maintain inventory controls including receiving, pricing, markdowns, and stock checks.
• Oversee merchandising, floor presentation and housekeeping to company standards.
• Schedule staff, monitor payroll budget and time & attendance.
• Train and develop direct reports; reinforce customer service standards.
• Support loss prevention and asset protection initiatives.
• Strive to meet and exceed sales, service, and operational objectives.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure 100% compliance with company policies. You will provide leadership, training and guidance to staff under the Store Manager and Assistant Store Manager, stepping in during their absence to maintain operations.

You will drive excellent customer experiences, handle POS duties, manage inventory, merchandising, scheduling, payroll, and staff development while focusing on loss prevention and achievement of sales