Store Team Lead: Service & Operations Champion

Rack Room Shoes; Troy (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations, ensuring 100% policy compliance and guiding staff through directives from Store Manager and Assistant Manager.

The role focuses on delivering an outstanding customer shopping experience, leading service training, managing inventory, POS procedures, promotions, scheduling, and loss prevention to drive sales and efficiency.

Qualifications

• Background check required.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations and ensure compliance with company policies.
• Provide leadership and training to staff under Store Manager and Assistant Manager.
• Lead customer service excellence and meet sales and operational objectives.
• Handle POS transactions according to policy.
• Manage inventory, pricing, and loss prevention.
• Merchandise and maintain store visuals and promotions.
• Assist in scheduling and payroll-related tasks.
• Develop direct reports through training and reinforcement of standards.
• Work with customers and staff to resolve issues promptly.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations, ensuring 100% policy compliance and guiding staff through directives from Store Manager and Assistant Manager.

The role focuses on delivering an outstanding customer shopping experience, leading service training, managing inventory, POS procedures, promotions, scheduling, and loss prevention to drive sales and efficiency.