Store Team Lead: Ops & Customer Experience

Rack Room Shoes; Woodburn (OR); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes is seeking a Team Lead to support daily store operations and ensure 100% compliance with company policies. You will supervise staff, provide leadership, training, and guidance from Store Manager and Assistant Store Manager, and step in during absences.

The role emphasizes driving sales, service excellence, and operational efficiency while ensuring a safe, friendly shopping environment for customers and staff alike.

Qualifications

• Proven ability to communicate effectively in both verbal and written form.
• Strong managerial and organizational abilities are required.
• Candidate must pass an approved background check.

Responsibilities

• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and satisfaction.
• Oversee POS transactions, including sales, discounts, refunds and loyalty.
• Assist with inventory control, pricing changes and physical counts.
• Lead sales floor merchandising, housekeeping and visual presentation.
• Support payroll controls including scheduling and attendance.
• Develop direct reports and enforce customer service standards.
• Assist in loss prevention and safeguarding company assets.
• Aim to understand and manage day-to-day operations.

Skills

Effective verbal and written comms

Managerial and organizational skills

Background check clearance

Job description

Rack Room Shoes is seeking a Team Lead to support daily store operations and ensure 100% compliance with company policies. You will supervise staff, provide leadership, training, and guidance from Store Manager and Assistant Store Manager, and step in during absences.

The role emphasizes driving sales, service excellence, and operational efficiency while ensuring a safe, friendly shopping environment for customers and staff alike.