Store Team Lead - Operations & Customer Experience

Rack Room Shoes; Myrtle Beach, Northern (SC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes seeks a Team Lead to supervise daily store operations and ensure 100% compliance with company policies. You will provide leadership and training to staff under the Store Manager and Assistant Store Manager, stepping in when they are absent.

You will drive sales and service excellence, maintain store standards, and resolve customer issues with urgency to protect the brand and assets.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Lead day-to-day store operations and ensure policy compliance.
• Provide training and guidance to staff under Store Manager/Assistant Store Manager.
• Handle customer issues with urgency to ensure satisfaction and loyalty.
• Support sales, service, and operational objectives while safeguarding assets.

Skills

People leadership

Customer service

Operational planning

Communication skills

Job description

Rack Room Shoes seeks a Team Lead to supervise daily store operations and ensure 100% compliance with company policies. You will provide leadership and training to staff under the Store Manager and Assistant Store Manager, stepping in when they are absent.

You will drive sales and service excellence, maintain store standards, and resolve customer issues with urgency to protect the brand and assets.