Store Team Lead: Ops & Customer Experience

Rack Room Shoes; California (MD); On-site; USD 39,000 - 52,000; Full time

Job summary

Rack Room Shoes in the United States is seeking a Team Lead to supervise and guide day-to-day store operations, ensuring 100% policy compliance and excellent customer service. You will mentor sales associates, support the Store Manager and Assistant Manager, and take full responsibility in their absence.

The role covers POS, inventory, merchandising, scheduling and payroll control while driving sales and guest satisfaction.

Qualifications

• Background check approval required.
• Effective verbal and written communication skills.
• Strong managerial and organizational abilities.

Responsibilities

• Oversee day-to-day store operations and staff safety.
• Provide leadership, guidance and training to staff.
• Ensure 100% compliance with company policies and procedures.
• Handle POS transactions, sales, discounts and refunds.
• Manage inventory, pricing, and merchandising responsibilities.
• Schedule and payroll control; time & attendance.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes in the United States is seeking a Team Lead to supervise and guide day-to-day store operations, ensuring 100% policy compliance and excellent customer service. You will mentor sales associates, support the Store Manager and Assistant Manager, and take full responsibility in their absence.

The role covers POS, inventory, merchandising, scheduling and payroll control while driving sales and guest satisfaction.