Store Team Lead - Ops & Customer Experience

Rack Room Shoes; Lancaster (Lancaster County); On-site; USD 36,000 - 42,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise day-to-day store operations and ensure 100% policy compliance while guiding staff under the Store Manager and Assistant Store Manager. In the absence of store leadership, you assume full responsibility for operations and work to meet sales, service, and process goals through effective training and hands-on leadership.

You will collaborate with customers, sales associates, and district managers to uphold service standards and ensure a polished

Qualifications

• Background check required.
• Strong verbal and written communication skills.
• Experience in supervising or managing a team preferred.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Provide leadership and training to staff under Store Manager direction.
• Handle customer issues with urgency and strive for service excellence.
• Oversee POS transactions, rewards, and opening/closing procedures.
• Maintain inventory controls and price accuracy per policy.
• Lead merchandising and visual presentation to standard.
• Assist payroll scheduling and attendance tracking.
• Support loss prevention and asset protection efforts.
• Prepare staff for daily operations and ongoing development.

Skills

Verbal communication

Written communication

Leadership

Job description

Rack Room Shoes is seeking a Team Lead to supervise day-to-day store operations and ensure 100% policy compliance while guiding staff under the Store Manager and Assistant Store Manager. In the absence of store leadership, you assume full responsibility for operations and work to meet sales, service, and process goals through effective training and hands-on leadership.

You will collaborate with customers, sales associates, and district managers to uphold service standards and ensure a polished