Store Team Lead: Ops, Service & Development

Rack Room Shoes; Southern Shores (NC); On-site; USD 34,000 - 52,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise day-to-day store operations and ensure 100% policy compliance. You will guide staff, provide training, and step in for Store Manager as needed to keep the store operating smoothly.

Responsibilities include creating a superior customer experience, managing POS transactions, inventory, merchandising, payroll, and loss prevention while maintaining service standards and safety for customers and employees.

Qualifications

• Background check required.
• Strong verbal and written communication skills.
• Proven managerial and organizational abilities.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience; reinforce service standards; lead staff.
• Process POS transactions per policy; handle sales, discounts, refunds and loyalty; follow Open/Closing procedures.
• Oversee inventory control: shipping/receiving, price changes, markdowns, stock accuracy.
• Lead merchandising and visual presentation to company standards: placement, upkeep, signage.
• Payroll control: scheduling, budget compliance, time and attendance.
• Train and develop direct reports; reinforce customer service standards.
• Support loss prevention and protect company assets.
• Develop day-to-day operations understanding and execution.

Skills

Background check required

Communication skills

Managerial & organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise day-to-day store operations and ensure 100% policy compliance. You will guide staff, provide training, and step in for Store Manager as needed to keep the store operating smoothly.

Responsibilities include creating a superior customer experience, managing POS transactions, inventory, merchandising, payroll, and loss prevention while maintaining service standards and safety for customers and employees.