Store Team Lead — Customer Experience & Operations

Rack Room Shoes; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to help supervise daily store operations and ensure 100% policy compliance. The role provides leadership, training, and direction from Store Manager and Assistant Manager, stepping in during their absence.

The Team Lead will strive to exceed sales, service, and operational goals while guiding staff and maintaining high standards of service. The position may be full- or part-time and involves managing day-to-day operations, customer relations, training, and

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience; reinforce service standards.
• Handle POS transactions in accordance with policy (sales, discounts, refunds, loyalty, open/close).
• Inventory control including shipping/receiving, pricing, and stock checks.
• Merchandising and visual presentation to company standards.
• Payroll control including scheduling and attendance.
• Train and develop direct reports and reinforce customer service standards.
• Loss prevention and safeguarding company assets.
• Work toward managing day-to-day store operations.

Skills

Verbal and written communication

Managerial and organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to help supervise daily store operations and ensure 100% policy compliance. The role provides leadership, training, and direction from Store Manager and Assistant Manager, stepping in during their absence.

The Team Lead will strive to exceed sales, service, and operational goals while guiding staff and maintaining high standards of service. The position may be full- or part-time and involves managing day-to-day operations, customer relations, training, and