Store Team Lead – Operations & Customer Service

Rack Room Shoes; Athens (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise day‑to‑day store operations and ensure 100% policy compliance. You will lead, train, and support staff under Store/Assistant Store Manager guidance, stepping up in their absence.

The role focuses on sales, service, and operational excellence, and may be full or part‑time. You will manage POS transactions, inventory, merchandising, and payroll activities while maintaining a high standard of customer experience and loss prevention.

Qualifications

• An approved background check is required.
• Strong verbal and written communication skills are essential.
• Experience in team leadership is preferred.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Provide leadership and training to store staff.
• Ensure safety and welfare of employees and customers.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise day‑to‑day store operations and ensure 100% policy compliance. You will lead, train, and support staff under Store/Assistant Store Manager guidance, stepping up in their absence.

The role focuses on sales, service, and operational excellence, and may be full or part‑time. You will manage POS transactions, inventory, merchandising, and payroll activities while maintaining a high standard of customer experience and loss prevention.