Store Team Lead: Lead Customer Experience & Ops

Rack Room Shoes; Washington (Washington County); On-site; USD 32,000 - 46,000; Full time

Job summary

Rack Room Shoes seeks a Team Lead to supervise daily store operations, ensuring 100% policy compliance and guiding staff under the Store Manager and Assistant Store Manager.

You will lead service standards, train staff, and resolve customer issues while overseeing POS, inventory, merchandising, payroll, and loss prevention. This role may be full or part-time and requires strong communication and organization skills.

Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills

Responsibilities

• Supervise day-to-day store operations and ensure compliance with company policies.
• Provide leadership, training, and guidance to staff under Store Manager and Assistant Store Manager.
• In the absence of Store Manager and Assistant Manager, assume full responsibility for operations.
• Maintain and improve customer shopping experience and service standards.
• Handle all POS transactions in line with policy; manage sales, discounts, refunds, loyalty, and procedures.
• Oversee inventory control, including shipping/receiving, pricing, markdowns, and physical counts.
• Direct merchandising and visual presentation to meet company standards; manage signage and promotions.
• Coordinate payroll and staff scheduling; monitor time and attendance and payroll budget.
• Train and develop direct reports and reinforce customer service standards.
• Support loss prevention policies to protect company assets and daily operations.

Skills

Background check

Communication skills

Managerial skills

Job description

Rack Room Shoes seeks a Team Lead to supervise daily store operations, ensuring 100% policy compliance and guiding staff under the Store Manager and Assistant Store Manager.

You will lead service standards, train staff, and resolve customer issues while overseeing POS, inventory, merchandising, payroll, and loss prevention. This role may be full or part-time and requires strong communication and organization skills.