Store Team Lead: Ops & Customer Experience

Rack Room Shoes; Brownsville (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

Rack Room Shoes in Brownsville, TX is seeking a Team Lead to supervise day-to-day store operations, ensuring policy compliance and delivering excellent customer service. You will provide leadership and training to staff under the direction of Store Manager and Assistant Store Manager, and may assume full responsibility in their absence.

The role emphasizes safety, operations, merchandising, POS procedures, inventory control, and staff development.

Qualifications

• An approved background check is required.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Safety and welfare of employees and customers.
• Provide service training and leadership to staff.
• Manage customer issues with urgency and to customer satisfaction.
• Process POS transactions per policy including sales, discounts and refunds.
• Inventory control and price management including markdowns and receiving.
• Merchandising, visual presentation and housekeeping per company standards.
• Payroll and scheduling adherence; time and attendance.

Skills

Verbal and written communication

Managerial and organizational skills

Job description

Rack Room Shoes in Brownsville, TX is seeking a Team Lead to supervise day-to-day store operations, ensuring policy compliance and delivering excellent customer service. You will provide leadership and training to staff under the direction of Store Manager and Assistant Store Manager, and may assume full responsibility in their absence.

The role emphasizes safety, operations, merchandising, POS procedures, inventory control, and staff development.