Retail Team Lead: Operations & Customer Experience

Rack Room Shoes; Smithfield (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure compliance with company policies. You will guide staff under the Store Manager and Assistant Store Manager, taking full responsibility in their absence while striving to meet sales, service, and operational goals.

You will provide leadership, training, and direction to the team, maintain service levels, manage customer issues with urgency, and support loss prevention and scheduling.

Qualifications

• Qualifications include effective verbal and written communication.
• Strong managerial and organizational abilities.
• Background check required.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Lead and train staff and reinforce service standards.
• Handle POS transactions per policy and procedure.

Skills

Managerial skills

Verbal & written communication

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and ensure compliance with company policies. You will guide staff under the Store Manager and Assistant Store Manager, taking full responsibility in their absence while striving to meet sales, service, and operational goals.

You will provide leadership, training, and direction to the team, maintain service levels, manage customer issues with urgency, and support loss prevention and scheduling.