Store Team Lead - Operations & People Leader

Goodwill-Industries-of-Northeast-Iowa,-Inc.; Waterloo (IA); On-site; USD 18,000 - 26,000; Full time

Job summary

Goodwill Industries of Northeast Iowa, Inc. is seeking a Store Team Lead at the Waterloo location to supervise daily donation flow, staffing, and sales operations.

The role combines leadership with frontline duties, including donor engagement, merchandising, and customer service across all store activities. The position reports to the Store Manager and requires ensuring high-quality merchandise flow, efficient store performance, and adherence to safety and policy standards while guiding team

Qualifications

• Must be at least 18 years old.
• High School Diploma or Equivalent preferred.
• Ability to direct and delegate daily tasks.
• Ability to exercise independent judgement.
• Must be able to lift 50 pounds with assistance.
• Flexible schedule to work evenings, weekends, and holidays.

Responsibilities

• Directs and assigns daily tasks to Sales Associates and Utility workers.
• Greets customers and ensures quality service.
• Operates cash register with fast, friendly service.
• Prevents theft and maintains safety.
• Completes monthly store inspections and drills.
• Maintains store appearance and housekeeping.

Skills

Directing tasks

Customer service

Cash handling

Team leadership

Independent judgment

Safety awareness

Forklift operation

Education

High School diploma or equivalent

Tools

Forklift operation

Job description

Goodwill Industries of Northeast Iowa, Inc. is seeking a Store Team Lead at the Waterloo location to supervise daily donation flow, staffing, and sales operations.

The role combines leadership with frontline duties, including donor engagement, merchandising, and customer service across all store activities. The position reports to the Store Manager and requires ensuring high-quality merchandise flow, efficient store performance, and adherence to safety and policy standards while guiding team