Store Operations Lead - Team Growth & Excellence

Goodwill-Industries-of-Northeast-Iowa,-Inc.; Waverly (IA); On-site; USD 24,000 - 26,000; Full time

Job summary

Goodwill Industries of Northeast Iowa, Inc. in Waverly, IA is seeking an Assistant Manager to oversee store operations and staff. The role focuses on directing donations flow, production, merchandising, and sales transactions under the Store/Operations Manager, ensuring efficiency and excellent customer service.

The position requires leadership, supervisory experience, and strong communication. Availability for some weekends/evenings is expected, with a path to contribute to mission-driven goals

Qualifications

• High School Diploma or Equivalent; supervisory experience preferred.
• Effective written and verbal communication skills.
• Computer proficiency.
• Ability to handle and maintain confidential information.
• Must be willing to obtain a forklift license if able.

Responsibilities

• Direct supervision of Sales Associates, Utility Workers, Team Leads, ADC Attendants, and Production Workers.
• Delegates assignments to staff under the direction of the Store/Operations Manager and coaches them to achieve growth and goals.
• Demonstrates leadership by ensuring staff follow best practices and SOPs.
• Provides comprehensive training on duties, policies, procedures, ethics, and compliance.
• Evaluates performance and takes corrective action when necessary.
• Oversees merchandise quality, production output, and customer service to meet sales goals.
• Handles cash register processes, money handling, paperwork, and deposits.
• Provides resources to staff to ensure smooth store operations.
• Maintains store/warehouse housekeeping and safety and notes repair needs.

Skills

Supervisory experience

Communication skills

Computer proficiency

Forklift license

Confidential information handling

Positive attitude

Loyalty to mission

Valid driver's license

Judgment & initiative

Education

High School Diploma or Equivalent

Job description

Goodwill Industries of Northeast Iowa, Inc. in Waverly, IA is seeking an Assistant Manager to oversee store operations and staff. The role focuses on directing donations flow, production, merchandising, and sales transactions under the Store/Operations Manager, ensuring efficiency and excellent customer service.

The position requires leadership, supervisory experience, and strong communication. Availability for some weekends/evenings is expected, with a path to contribute to mission-driven goals