Retail Operations Leader: Team Growth & Service

Goodwill-Industries-of-Northeast-Iowa,-Inc.; Waterloo (IA); On-site; USD 24,000 - 26,000; Full time

Job summary

Goodwill Industries of Northeast Iowa, Inc. in Waterloo, IA seeks an Assistant Manager to oversee store operations and staff. You will direct multiple job roles, manage donatons-to-sales flow, and drive customer service while ensuring safety and efficiency.

You will lead with our mission and training, handle cash processes, and participate in hiring decisions. This role requires flexible hours, strong leadership, and a commitment to community impact.

Qualifications

• High School Diploma or Equivalent. Minimum of 1 year military service or related full-time employment. Supervisory experience preferred.
• Effective written and verbal communication skills.
• Computer proficiency and ability to handle confidential information.
• Willingness to obtain a forklift license if necessary.

Responsibilities

• Direct supervision of Sales Associates, Utility Workers, Team Leads, ADC Attendants, and Production Workers.
• Delegate assignments and coach staff to achieve growth and store goals.
• Provide training on duties, policies, and ethical standards.
• Evaluate performance and take corrective action when needed.
• Oversee merchandise quality and inventory in relation to sales goals.
• Handle cash, deposits, and paperwork accurately.
• Ensure store operates smoothly and safely with proper housekeeping.
• Contribute to merchandising, inventory, and customer service objectives.

Skills

Effective written and verbal skills

Computer proficiency

Ability to handle confidential info

Positive attitude

Reliable transportation

Forklift license (if able)

Education

High School Diploma or Equivalent

Job description

Goodwill Industries of Northeast Iowa, Inc. in Waterloo, IA seeks an Assistant Manager to oversee store operations and staff. You will direct multiple job roles, manage donatons-to-sales flow, and drive customer service while ensuring safety and efficiency.

You will lead with our mission and training, handle cash processes, and participate in hiring decisions. This role requires flexible hours, strong leadership, and a commitment to community impact.