Store Team Lead: Customer Service & Operations Leader

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.; Waterloo (IA); On-site; USD 18,275 - 26,028; Full time

Job summary

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. is seeking a Store Team Lead in Waterloo, Iowa. This role is pivotal in guiding store operations, managing the flow of donated goods, and ensuring customer satisfaction through effective team leadership.

The ideal candidate will have a positive attitude, strong communication skills, and the ability to manage responsibilities in a fast-paced environment. A High School Diploma or Equivalent is preferred, along with reliable transportation and flexibility to work at various locations.

Qualifications

• Must be at least 18 years old.
• Minimum of 2 years of any combination of military service, high school, or related full-time employment may substitute.
• Must be willing to obtain a forklift license.

Responsibilities

• Directs and assigns daily job tasks to Sales Associates and Utility workers.
• Ensures good customer service and a shopping experience.
• Operates cash register effectively.

Skills

Effective written and verbal communication skills

Ability to direct and delegate tasks

Independent judgment

Positive attitude

Ability to lift 50 pounds

Education

High School Diploma or Equivalent preferred

Tools

Forklift

Job description

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. is seeking a Store Team Lead in Waterloo, Iowa. This role is pivotal in guiding store operations, managing the flow of donated goods, and ensuring customer satisfaction through effective team leadership.

The ideal candidate will have a positive attitude, strong communication skills, and the ability to manage responsibilities in a fast-paced environment. A High School Diploma or Equivalent is preferred, along with reliable transportation and flexibility to work at various locations.