Store & Operations Supervisor — Leadership & Growth

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.; Waterloo (IA); On-site; USD 23,000 - 26,000; Full time

Job summary

Goodwill Industries of Northeast Iowa, Inc. in Waterloo, IA seeks an Assistant Manager to oversee retail operations and lead staff across departments.

The role emphasizes ensuring smooth donation-to-sales flow, training, and compliance with policies while maintaining high customer service standards. Responsibilities include supervising staff, directing tasks, monitoring performance, managing cash processes, and supporting the Store/Operations Manager to drive sales and efficiency.

Qualifications

• High School Diploma or Equivalent is required.
• Effective written and verbal communication skills are essential.
• Computer proficiency is required for daily operations.
• Ability to handle and maintain confidential information.
• Willingness to obtain a forklift license if not already licensed.
• Ability to use good judgment, discretion and initiative.

Responsibilities

• Direct supervision of Sales Associates and production staff.
• Oversee merchandise flow from donation to sale and ensure safe, efficient operations.
• Provide training on duties, policies, and compliance.
• Monitor store performance and implement improvements to meet goals.
• Manage cash handling, deposits, and administrative paperwork.
• Ensure customer service quality and store appearance.

Skills

Supervisory experience

Communication skills

Computer proficiency

Confidential information handling

Positive attitude

Team leadership

Education

High School Diploma or Equivalent

Tools

Forklift certification

Job description

Goodwill Industries of Northeast Iowa, Inc. in Waterloo, IA seeks an Assistant Manager to oversee retail operations and lead staff across departments.

The role emphasizes ensuring smooth donation-to-sales flow, training, and compliance with policies while maintaining high customer service standards. Responsibilities include supervising staff, directing tasks, monitoring performance, managing cash processes, and supporting the Store/Operations Manager to drive sales and efficiency.