Store Team Lead: Operations & Customer Experience

Rack Room Shoes; Madison (AL); On-site; USD 18,000 - 25,000; Full time

Job summary

Rack Room Shoes in Madison, AL is seeking a Team Lead to supervise daily store operations, coach staff, and ensure 100% compliance with company policies. You will assist the Store Manager and Assistant Store Manager, and step in when they are absent to maintain smooth operations and service excellence.

This role may be full or part-time and requires strong leadership, communication, and organizational skills to manage customer experience, POS procedures, inventory, merchandising, and

Qualifications

• An approved background check is required.
• Effective verbal and written communication skills are essential.
• Managerial and organizational skills are needed to supervise staff and store operations.

Responsibilities

• Supervise daily store operations and ensure policy compliance.
• Provide leadership, guidance, and training to staff.
• Oversee POS transactions, sales, discounts, and refunds per policy.

Skills

Verbal communication

Written communication

Leadership

Customer service

Job description

Rack Room Shoes in Madison, AL is seeking a Team Lead to supervise daily store operations, coach staff, and ensure 100% compliance with company policies. You will assist the Store Manager and Assistant Store Manager, and step in when they are absent to maintain smooth operations and service excellence.

This role may be full or part-time and requires strong leadership, communication, and organizational skills to manage customer experience, POS procedures, inventory, merchandising, and