Store Team Lead: Operations & Customer Experience

Rack Room Shoes; Albertville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes in Albertville, AL is seeking a Team Lead to supervise daily store operations and ensure policy compliance. You will lead staff, train associates, and step in for Store Manager when needed to maintain sales, service and operational standards.

The role may be full- or part-time and requires effective communication, strong organizational skills, and a focus on customer satisfaction. You will work with the Store Manager and District/Regional support to drive performance.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and sustain an excellent customer shopping experience; maintain service standards.
• Provide service training and leadership to staff.
• Oversee POS transactions, discounts, refunds, loyalty, and opening/closing procedures.
• Manage inventory controls, pricing, shipping/receiving, and physical inventory.

Skills

Verbal & written comm

Managerial skills

Job description

Rack Room Shoes in Albertville, AL is seeking a Team Lead to supervise daily store operations and ensure policy compliance. You will lead staff, train associates, and step in for Store Manager when needed to maintain sales, service and operational standards.

The role may be full- or part-time and requires effective communication, strong organizational skills, and a focus on customer satisfaction. You will work with the Store Manager and District/Regional support to drive performance.