Store Team Lead: Ops, Service & Training

Rack Room Shoes; Birmingham (AL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

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Job summary

Rack Room Shoes in Birmingham, AL is seeking a Team Lead to supervise day-to-day store operations, ensuring 100% adherence to established policies and procedures. You will provide leadership and training to staff under the Store Manager and Assistant Store Manager, and assume full responsibility in their absence.

The role emphasizes safety, customer experience, POS integrity, inventory control, merchandising, scheduling, payroll, and loss prevention to meet sales and service goals.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Ability to train and develop staff.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Provide leadership and training to staff under supervision of Store Manager.
• Manage POS transactions, discounts, refunds, loyalty, and opening/closing procedures.
• Oversee inventory control, pricing changes, and merchandise presentation.
• Handle scheduling, payroll budgeting, and time/attendance.
• Lead loss prevention efforts and ensure safety for employees and customers.

Skills

Leadership

Customer service

Communication

Job description

Rack Room Shoes in Birmingham, AL is seeking a Team Lead to supervise day-to-day store operations, ensuring 100% adherence to established policies and procedures. You will provide leadership and training to staff under the Store Manager and Assistant Store Manager, and assume full responsibility in their absence.

The role emphasizes safety, customer experience, POS integrity, inventory control, merchandising, scheduling, payroll, and loss prevention to meet sales and service goals.