Retail Team Lead - Customer Experience & Operations

Rack Room Shoes; Albertville (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

Rack Room Shoes in Albertville, AL is seeking a Team Lead to supervise daily store operations, ensure policy compliance, and lead staff under the direction of store management. The role emphasizes customer service, sales goals, and operational excellence.

You will coach associates, manage opening/closing procedures, handle POS, and coordinate merchandise and payroll within a fast-paced retail environment. The position may be full-time or part-time, with a focus on teamwork and loss prevention.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
• Provide service training and leadership to staff.
• Manage customer issues with urgency and to the satisfaction of our customer.
• Oversee POS transactions, policies on sales, discounts, refunds and loyalty.
• Inventory control duties: shipping/receiving, price management, stock checks.
• Merchandising, visual presentation, housekeeping and signage upkeep.
• Payroll control: scheduling and timekeeping compliance.

Skills

Background check

Verbal & written communication

Managerial & organizational skills

Job description

Rack Room Shoes in Albertville, AL is seeking a Team Lead to supervise daily store operations, ensure policy compliance, and lead staff under the direction of store management. The role emphasizes customer service, sales goals, and operational excellence.

You will coach associates, manage opening/closing procedures, handle POS, and coordinate merchandise and payroll within a fast-paced retail environment. The position may be full-time or part-time, with a focus on teamwork and loss prevention.