Store Team Lead - Operations, Training & Service

Rack Room Shoes; Easton (MD); On-site; USD 32,000 - 43,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations, ensuring compliance with company policies and procedures. You will provide leadership, guidance, and training to staff under the Store Manager and Assistant Store Manager, stepping in when they are absent.

The role emphasizes delivering an excellent customer shopping experience, maintaining service standards, and training employees while supporting operations, merchandising, and payroll tasks as needed.

Qualifications

• Approved background check is required.
• Strong verbal and written communication skills.
• Proven managerial and organizational abilities.

Responsibilities

• Oversee day-to-day store operations and ensure policy compliance.
• Lead, train, and develop store staff under guidance of managers.
• Ensure safe environment for employees and customers.
• Maintain service standards and excellent customer experience.
• Handle POS transactions, returns, discounts per policy.
• Assist with inventory, merchandising, scheduling, and payroll basics.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations, ensuring compliance with company policies and procedures. You will provide leadership, guidance, and training to staff under the Store Manager and Assistant Store Manager, stepping in when they are absent.

The role emphasizes delivering an excellent customer shopping experience, maintaining service standards, and training employees while supporting operations, merchandising, and payroll tasks as needed.