Store Operations Leader & Customer Experience Champion

Rack Room Shoes; Troy (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes in Troy, AL seeks a Store Manager to oversee daily store operations, ensure policy compliance, and lead a team of sales associates. You will train staff, manage customer issues with urgency, and drive service standards to achieve sales and operational goals.

Responsibilities include inventory control, merchandising, payroll planning, and employee development. The role emphasizes loss prevention and delivering an excellent shopping experience in a fast-paced environment.

Qualifications

• Background check required.
• Strong verbal and written communication skills.
• Proven managerial and organizational abilities.
• Excellent interpersonal skills for customer and staff interactions.
• Solid visual merchandising capabilities.
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical aptitude for store operations.
• Familiarity with store policies and procedures.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide service training and leadership to staff.
• Oversee POS transactions and adherence to policy.
• Manage inventory, pricing, and stock control procedures.
• Lead merchandising, display standards, and cleanliness on the sales floor.
• Administer payroll, scheduling, and attendance within policy.
• Hire, onboard, and develop direct reports while maintaining staffing needs.
• Support loss prevention efforts to protect company assets.
• Strive to manage all day-to-day store operations effectively.

Skills

Background check

Verbal communication

Managerial skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Math skills

Policies knowledge

Job description

Rack Room Shoes in Troy, AL seeks a Store Manager to oversee daily store operations, ensure policy compliance, and lead a team of sales associates. You will train staff, manage customer issues with urgency, and drive service standards to achieve sales and operational goals.

Responsibilities include inventory control, merchandising, payroll planning, and employee development. The role emphasizes loss prevention and delivering an excellent shopping experience in a fast-paced environment.