Store Operations Lead: Customer Experience & Training

Rack Room Shoes; Albertville (AL); On-site; USD 35,000 - 52,000; Full time

Job summary

Rack Room Shoes in Alabama (Albertville) seeks an Assistant Manager to support the Store Manager in daily store operations, ensuring policy compliance and staff development. You will lead, train, and guide staff to deliver a superior shopping experience in a fast-paced retail setting.

Responsibilities include safety of customers and employees, managing POS and transactions, inventory, merchandising, payroll scheduling, and loss prevention to meet sales and service goals.

Qualifications

• Managerial and organizational skills
• Effective verbal and written communication skills
• Strong interpersonal skills for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• Understanding Store Presentation standards

Responsibilities

• Assist the Store Manager in day-to-day operations
• Ensure safety and welfare of employees and customers
• Provide leadership and training to staff
• Maintain service level standards and excellent customer experience
• Manage customer issues with urgency and satisfaction
• Oversee POS transactions, sales, refunds, loyalty and promotions
• Manage staffing, payroll budgeting, scheduling and attendance
• Lead loss prevention and inventory controls
• Direct merchandising, promotions, and store presentation
• Support opening/closing procedures and store operations

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Math skills

Policies and procedures

Job description

Rack Room Shoes in Alabama (Albertville) seeks an Assistant Manager to support the Store Manager in daily store operations, ensuring policy compliance and staff development. You will lead, train, and guide staff to deliver a superior shopping experience in a fast-paced retail setting.

Responsibilities include safety of customers and employees, managing POS and transactions, inventory, merchandising, payroll scheduling, and loss prevention to meet sales and service goals.