Store Team Lead - Customer Experience & Ops Leader

Rack Room Shoes; Winston-Salem (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Benefits Information: rackroomshoes.hr

Job summary

Rack Room Shoes in Winston-Salem, NC is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You’ll train and guide staff under Store Manager direction and step in when leadership is unavailable.

The role focuses on delivering a superior shopping experience, maintaining service standards, and managing tasks such as POS procedures, inventory, merchandising, payroll, and loss prevention.

Qualifications

• Approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise day-to-day store operations and ensure policy compliance.
• Lead, train and guide staff under direction from managers.
• Ensure 100% adherence to service standards and sales objectives.
• Handle POS transactions, discounts, refunds and loyalty programs.
• Oversee inventory, price changes, merchandising and loss prevention.
• Manage payroll scheduling and attendance with accuracy.
• Foster a strong customer shopping experience and staff development.

Skills

Effective verbal and written

Managerial skills

Organizational skills

Job description

Rack Room Shoes in Winston-Salem, NC is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You’ll train and guide staff under Store Manager direction and step in when leadership is unavailable.

The role focuses on delivering a superior shopping experience, maintaining service standards, and managing tasks such as POS procedures, inventory, merchandising, payroll, and loss prevention.