Store Team Lead: Drive Service & Ops Excellence

Rack Room Shoes; Greensboro (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Rack Room Shoes in Greensboro, NC seeks a Team Lead to supervise daily store operations, train staff, and ensure compliance with company policies. In the absence of store leadership, this role steps in to manage all store activities and drive sales, service and operational objectives.

The Team Lead may be full or part-time and is responsible for maintaining safety, customer service excellence, and adherence to payroll and scheduling processes.

Qualifications

• An approved background check is required.
• Excellent verbal and written communication skills.
• Strong managerial and organizational abilities.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Lead and train staff to deliver an exceptional shopping experience and service standards.
• Handle POS transactions in line with policy (sales, discounts, refunds, loyalty).
• Oversee inventory control, shipping/receiving, pricing changes and stock integrity.
• Direct visual merchandising and housekeeping to meet company standards and promotions.
• Assist with scheduling, payroll budget compliance and Time & Attendance.

Skills

Background check approval

Verbal and written communication

Managerial skills

Job description

Rack Room Shoes in Greensboro, NC seeks a Team Lead to supervise daily store operations, train staff, and ensure compliance with company policies. In the absence of store leadership, this role steps in to manage all store activities and drive sales, service and operational objectives.

The Team Lead may be full or part-time and is responsible for maintaining safety, customer service excellence, and adherence to payroll and scheduling processes.