Store Team Lead: Drive Operations & Customer Experience

Rack Room Shoes; Mount Pleasant (NC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Pay rate: $12.99–$16.89 hourly

Job summary

Rack Room Shoes in Mount Pleasant, NC is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You will mentor staff under guidance from the Store Manager and Assistant Manager, stepping in as needed to meet sales, service and operational goals.

This leadership role emphasizes training, customer focus, and hands-on management of POS, inventory, merchandising, scheduling and loss prevention. Both full- and part-time options may apply.

Qualifications

• Requires an approved background check.
• Excellent verbal and written communication skills.
• Strong managerial and organizational abilities.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience and service standards.
• Handle POS transactions and policy-compliant sales, discounts, refunds.
• Manage inventory controls, pricing changes, and price markdowns.
• Oversee sales floor merchandising, housekeeping, and promotional signage.
• Control payroll-related activities: scheduling, time and attendance, budget compliance.
• Train and develop direct reports, enforce customer service standards.
• Oversee loss prevention and protect company assets.
• Develop understanding of day-to-day operations.

Skills

Effective verbal and written

Managerial and organizational skills

An approved background check

Job description

Rack Room Shoes in Mount Pleasant, NC is seeking a Team Lead to supervise daily store operations and ensure adherence to company policies. You will mentor staff under guidance from the Store Manager and Assistant Manager, stepping in as needed to meet sales, service and operational goals.

This leadership role emphasizes training, customer focus, and hands-on management of POS, inventory, merchandising, scheduling and loss prevention. Both full- and part-time options may apply.