Store Team Lead: Customer Experience & Operations

Rack Room Shoes; Greer (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Rack Room Shoes in Greer, SC is seeking a Team Lead to supervise day-to-day store operations, ensure adherence to company policies, and provide leadership to the sales team under the Store Manager.

The role involves guiding training, maintaining service standards, handling customer issues, executing opening/closing procedures, and supporting inventory, merchandising, and loss prevention initiatives.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure safety and welfare of employees and customers.
• Provide leadership and training to staff; maintain service standards.
• Oversee POS transactions, discounts, loyalty, and opening/closing procedures.
• Manage inventory, pricing changes, and merchandise controls.
• Lead payroll, scheduling, and attendance with budget adherence.
• Drive loss prevention and protect company assets.

Skills

Communication skills

Managerial skills

Organizational skills

Job description

Rack Room Shoes in Greer, SC is seeking a Team Lead to supervise day-to-day store operations, ensure adherence to company policies, and provide leadership to the sales team under the Store Manager.

The role involves guiding training, maintaining service standards, handling customer issues, executing opening/closing procedures, and supporting inventory, merchandising, and loss prevention initiatives.