Store Team Lead: Elevate Service & Operations

Rack Room Shoes; Monroe (NC); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Benefits information

Job summary

Rack Room Shoes in Monroe, NC seeks a Team Lead to supervise daily store operations, ensuring adherence to company policies and delivering exceptional customer experiences. The role involves guiding staff, training, and stepping in for Store Manager/Assistant Manager as needed.

Ideal candidates possess strong managerial and organizational skills, can manage schedules and payroll, and maintain store standards while driving sales and service excellence.

Qualifications

• Background check required.
• Strong communication skills (verbal & written).
• Proven managerial and organizational abilities.

Responsibilities

• Oversee day-to-day store operations and ensure compliance with company policies.
• Provide leadership, guidance and training to staff under Store Manager/Assistant Manager direction.
• Fill in for Store Manager/Assistant Manager when absent and manage all store operations.
• Ensure exceptional customer shopping experience and service levels.
• Handle POS transactions, discounts, refunds, loyalty, and opening/closing procedures.
• Maintain inventory controls, pricing changes, and stock integrity.
• Lead merchandising, floor presentation, promotions, and housekeeping.
• Manage scheduling and payroll in line with policies and budgets.
• Support loss prevention and protect company assets.
• Strive to meet or exceed sales, service, and operational goals.

Skills

Effective verbal and written comms

Managerial and organizational skills

Job description

Rack Room Shoes in Monroe, NC seeks a Team Lead to supervise daily store operations, ensuring adherence to company policies and delivering exceptional customer experiences. The role involves guiding staff, training, and stepping in for Store Manager/Assistant Manager as needed.

Ideal candidates possess strong managerial and organizational skills, can manage schedules and payroll, and maintain store standards while driving sales and service excellence.