Store Team Lead: Elevate Ops & Customer Service

Rack Room Shoes; North Charleston (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and drive sales while ensuring compliance with all company policies. You will guide and train staff, manage payroll, and maintain service standards.

In this role you will collaborate with Store Manager and District/Regional leadership, ensuring a safe, engaging shopping experience for customers and a productive, well-organized team environment.

Qualifications

• Supervise day-to-day store operations.
• Provide leadership and training to staff.
• Ensure compliance with company policies.
• Maintain customer shopping experience and service standards.
• Manage payroll and scheduling.

Responsibilities

• Ensure safety of employees and customers.
• Lead service and operations to achieve sales goals.
• Handle POS transactions and policy adherence.
• Oversee inventory, pricing, and merchandising.
• Train and develop direct reports.
• Prevent loss and safeguard company assets.

Skills

Team leadership

Customer service

Training

Communication

Tools

POS system

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and drive sales while ensuring compliance with all company policies. You will guide and train staff, manage payroll, and maintain service standards.

In this role you will collaborate with Store Manager and District/Regional leadership, ensuring a safe, engaging shopping experience for customers and a productive, well-organized team environment.