Retail Team Lead: Elevate Service & Store Ops

Rack Room Shoes; Folsom (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to assist in supervising daily store operations and ensure compliance with company policies. You will provide leadership, guidance and training to staff, stepping in for the Store Manager when needed to maintain exceptional customer service and store standards.

Key duties include overseeing safety, driving sales, managing POS processes, inventory control, merchandising, scheduling, and staff development.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Ensure the safety and welfare of employees and customers.
• Provide service training and leadership to staff.
• Handle POS transactions per policy; manage discounts, refunds, loyalty.
• Oversee inventory control; shipping/receiving, price changes, stock checks.
• Maintain merchandising standards and signage; support promotions.
• Assist payroll, scheduling and time/attendance controls.

Skills

Background check

Verbal and written communication

Managerial and organizational skills

Job description

Rack Room Shoes is seeking a Team Lead to assist in supervising daily store operations and ensure compliance with company policies. You will provide leadership, guidance and training to staff, stepping in for the Store Manager when needed to maintain exceptional customer service and store standards.

Key duties include overseeing safety, driving sales, managing POS processes, inventory control, merchandising, scheduling, and staff development.