Retail Team Lead: Elevate Store Ops & Service

Rack Room Shoes; Dyersburg (TN); On-site; USD 40,000 - 52,000; Full time

Job summary

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and provide leadership to the staff under the Store Manager and Assistant Store Manager. The role focuses on delivering excellent customer experiences while ensuring compliance with company policies and operational procedures.

The Team Lead will train staff, manage service standards, and support inventory, scheduling, and loss prevention efforts to drive sales and maintain a safe, welcoming shopping environment.

Qualifications

• An approved background check is required.
• Effective verbal and written communication skills.
• Managerial and organizational skills.

Responsibilities

• Supervise and manage day-to-day store operations.
• Provide leadership, guidance and training to staff under Store Manager and Assistant Store Manager.
• Maintain a safe environment for employees and customers.
• Ensure adherence to company policies and procedures.
• Uphold sales, service and operational standards on the floor.
• Assist with payroll, scheduling, and attendance where applicable.

Skills

Team leadership

Customer service

Communication

Staff training

Job description

Rack Room Shoes is seeking a Team Lead to supervise daily store operations and provide leadership to the staff under the Store Manager and Assistant Store Manager. The role focuses on delivering excellent customer experiences while ensuring compliance with company policies and operational procedures.

The Team Lead will train staff, manage service standards, and support inventory, scheduling, and loss prevention efforts to drive sales and maintain a safe, welcoming shopping environment.