Store Team Lead: Elevate Customer Service & Sales

Pottery Barn; Oak Brook (IL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays

Health, dental and vision

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service for its Pottery Barn brands in a store setting. You will support the management team to deliver World-Class service and be a role model for building customer relationships while ensuring proper staff coverage to meet business needs.

The role emphasizes customer experience, coaching and teamwork, with full-time availability and a focus on achieving sales and service goals in a retail environment.

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking to identify challenges and actions.
• Great time management to juggle priorities and tasks.
• 2-3 years of previous retail sales experience or management in a customer service field.

Responsibilities

• Leads the store team to create an exceptional customer experience and exceed sales goals.
• Ensure the sales floor is adequately staffed while modeling sales and service best practices.
• Coach staff on customer service, selling skills and product knowledge.
• Educate the team using Selling Essentials and training resources to achieve business goals.
• Create a positive environment where associates are treated with dignity following our People-First Philosophy.
• Resolve client service issues including delivery/pickup and reporting using client information systems.

Skills

Communication

Leadership

Organization

Time management

Retail experience

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service for its Pottery Barn brands in a store setting. You will support the management team to deliver World-Class service and be a role model for building customer relationships while ensuring proper staff coverage to meet business needs.

The role emphasizes customer experience, coaching and teamwork, with full-time availability and a focus on achieving sales and service goals in a retail environment.